Delivery Information
UK delivery
Items up to £30.00 costs £2.00 per order and is for ‘Recorded Signed For’.
Items over £30.00 costs £4.00 per order and is for ‘Special Delivery Next Day Service’
International delivery
Costs £8.00 per order and the parcel will be sent ‘International Signed For’
All mail is delivered using Royal Mail. This is very secure and will require someone to sign for the parcel.
Each piece of jewellery bought from the website is hand- made. Please allow 3-7 days from placing your order to receipt of your jewellery. All jewellery will be gift wrapped in a recycled chocolate brown card box and placed in an organza bag.
Any item that weighs more than 7.7g is hallmarked by the assay office with my personal stamp. This is a legal requirement. Smaller items under this weight are not hallmarked - if you would like this to be done please contact me when ordering and allow an extra week for this service.
In the event that a piece is made to order, please allow 2-3 weeks for a similar item to be made. You will be notified if this is the case.
Returns and exchanges policy (from the UK)
If you are not entirely satisfied with your purchase you may return or exchange your jewellery. Simply email sales@jillyflowerjewellery.co.uk within 14 days of receiving your order.
For hygiene reasons, I am not able to accept returns on Earrings unless they are faulty.
To arrange a return, or if the item you received is faulty or is not what you originally ordered, please email sales@jillyflowerjewellery.co.uk quoting your name and address, details of the product, the reason for return and whether you require a refund or replacement. We will then advise on how to proceed with the return.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot be held responsible for returns that are lost in transit.
If you are returning an item to us for a refund or an exchange, the cost of returning the item to us is your responsibility. Your original postage costs will not be refunded unless the item you received was sent in error or is faulty (providing we are notified of faults within 7 days of receipt).
All products to be returned must be carefully repackaged in their original packing and be in an unworn condition. We will not exchange goods that have been worn, do not have their original packaging or show obvious signs of abuse. In this instance, the goods will be returned to the buyer at their own cost.
Late and Lost Deliveries
If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to chase it up with the Royal Mail.
We cannot refund or replace lost items until 20 working days after the date of dispatch (30 days for international items) - this is when the Royal Mail classes items as being lost.
International delivery - When items are sent to another country, your parcel is often handled by more than one postal service. Unfortunately that means delivery problems are more likely. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks.
Items not received but tracked as being delivered - This frequently happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases for a small charge, you can request a proof of delivery certificate from the Royal Mail (www.royalmail.com) by filling in a signature request form. Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to your home address.
Jill Thompson cannot be held responsible for goods that are lost or delayed in transit.